Here you'll find support for Creator websites. Need help with your Jimdo website? Go to Jimdo Help Center.

How do I contact Support?

In our Jimdo Creator Help Center you’ll find the answers to the most common questions and problems. Take a look to see if your question is answered there.

Is your question about our other website builder, the Jimdo Website Builder? Then please use the following link to get to our Jimdo Help Center:
Contact | Jimdo Help Center

    1. Log in to your Jimdo account and select the website you need help with.

    2. Click “Edit Website” to switch to edit mode.

    3. Click the “Need help?” button in the bottom right to open the help widget.

    4. Our chatbot provides helpful information and guides you step by step through possible solutions. Relevant Help Center articles will also be shown.

    5. If you still need assistance, you can send a ticket to our support team using the option “No, I still need help”.

      Screenshot of the Jimdo chatbot on a Jimdo site. The chat shows a conversation with the chatbot. At the bottom, the option 'No, I still need help' is highlighted to send a support ticket.

I forgot my password

Can’t log in to your Jimdo account any more? Find out how to reset your password.

I’m not a customer yet

You don’t have a Jimdo website yet and you need some help to find the perfect plan? Ask us a question through this form.

I want to report inappropriate content

Have you come across a Jimdo website which is inappropriate, illegal, offensive, or violates our terms and conditions? Report it to us through this form.

I have questions about the app

Got questions about our apps? Send them to us through the app menu, on the left hand side.

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