Making sure the withdrawal button is visible on your custom styled site

Overview

The Electronic Withdrawal Button adds a "Withdraw contract" button to the footer of every page on your Jimdo Creator site once you enable it. Jimdo provides a default styling so the button is visible on standard Creator templates. If you use custom CSS or have modified your template, you are responsible for ensuring the button is visible and functional. This guide shows you how to check and fix it.

What the default button looks like

When the withdrawal button is enabled:

• it is enabled automatically for EU sites
• it must be enabled manually for other sites from 8 June 2026

Jimdo adds a button to the footer of every page. The label is localised to your site language:

• Withdraw contract (EN)
• Vertrag widerrufen (DE)
• Résilier le contrat (FR)
• Rescindir contrato (ES)
• Rescindere il contratto (IT)
• Contract opzeggen (NL)
• 契約キャンセル (JA)

Every instance of the button opens the same Jimdo hosted withdrawal form at /j/withdrawal.

No login is required for the consumer.

The button styling is based on your footer’s text and button colours, so it generally fits your site visually, but it may not match perfectly on all templates or custom designs.

How to check the button on your live site

• Open your live site in a private or incognito browser window
  This avoids cached styles hiding any issues.
• Scroll to the footer on any page
• Look for the Withdraw contract button (or the localised label for your site language)
• Confirm the button is:
  • visible
  • readable
  • clickable
• Click the button to verify it opens the withdrawal form

If the button is missing, too faint to read, misaligned, or hidden behind another element, you have a custom CSS conflict to resolve.

Common CSS issues and how to fix them

If you have customised your footer via the CSS editor, check for the following patterns:

Button hidden or invisible

• display: none or visibility: hidden
  Applied to footer buttons or the footer container, this hides the withdrawal button entirely.
• opacity: 0
  Makes the button invisible but still technically present.
• color set to match or near match the background colour
  The button is present but unreadable.

Button obscured by layout

• position: absolute or z-index
  Another element may be overlapping the button.
• overflow: hidden on the footer container
  This may clip the button.
• A parent container narrower than the button content
  This can cause it to be cut off or forced to wrap unexpectedly.

If you have extensively rebuilt the footer

If your custom template replaces the standard footer markup entirely, the withdrawal button may not be injected at all.

In this case, add the button manually to your custom footer:

• Button target: /j/withdrawal
• Button label: use the localised label for your site language (see list above)
• Styling: ensure sufficient colour contrast (WCAG AA minimum: 4.5:1 against the background)

Scope of responsibility

• Jimdo provides the default implementation and includes the withdrawal button as part of the platform
• You are responsible for ensuring the button is visible and functional if you:
  • use custom CSS
  • modify your template
• You are responsible for executing the withdrawal