Here you'll find support for Creator websites. Need help with your Jimdo website? Go to Jimdo Help Center.

How does Jimdo protect my forms and account from spam and bots?

Jimdo protects several parts of your website and account from spam and automated bot attacks using CAPTCHA. Here's what's protected, and what you can turn on yourself.

Guestbook and comments

You can use the spam protection and moderation settings in your Guestbook or Comment Element to help prevent spam comments.

Activate reCAPTCHA

To activate CAPTCHA protection:

  1. Open the Guestbook or Comment Element.
  2. Find reCAPTCHA (spam protection).
  3. Select Yes.

When reCAPTCHA is activated, commenters have to confirm that they're not a robot before they can send their comments. This helps prevent automated bots from submitting spam entries.

Activate the Moderate feature

In addition to reCAPTCHA, you can activate the Moderate feature:

  1. Open the Guestbook or Comment Element.
  2. Find Moderate.
  3. Select Yes.

New posts won't be instantly visible when moderation is activated. You can read, moderate and approve new comments first. If there's an entry that you'd rather not include, you can simply delete it before your visitors see it.

Contact form

You can activate CAPTCHA protection directly in your Form Element:

  1. Open the Form Element.
  2. At the bottom left of the element, find the shield icon next to the envelope icon.
  3. Click the shield icon to activate CAPTCHA protection.

This helps prevent your inbox from filling up with spam messages sent by bots.

Withdrawal form

If your website includes a Withdrawal Form, CAPTCHA protection is automatically active in the form. You don't need to activate or configure CAPTCHA yourself.

You can turn the Withdrawal Form itself on or off, but there are no separate CAPTCHA settings. When the Withdrawal Form is active, CAPTCHA helps protect it from automated spam submissions.

Logging in to your account

You may also see a CAPTCHA when logging in to your Jimdo account. Unlike the CAPTCHA options above, this protection is always active. You don't need to activate it yourself.

It helps protect your account by making it harder for automated tools to:

  • Guess your password through repeated, automated attempts
  • Try large lists of leaked email and password combinations from other websites
  • Overload our servers with automated login attempts
  • Scrape or steal data through mass automated logins

If you're asked to complete a CAPTCHA when logging in, this is expected behavior and a normal part of keeping your account secure.