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How do I set up MX Records with my external domain provider?

In this article, you’ll learn how to configure MX records with the most common external domain providers to use the Jimdo Creator email system.

Important: This guide explains how to set up MX records with external domain providers such as IONOS, STRATO, GoDaddy, and others. The steps do not apply to domains registered directly with Jimdo.

1) Basic principle

In your domain provider’s DNS management area, create or adjust the following MX records:

  • MX 1: mx1.jimdo.com. (Priority 10)
  • MX 2: mx2.jimdo.com. (Priority 20)

It’s also recommended to add the following TXT record to ensure that your emails are not blocked by spam filters:

v=spf1 include:spf.mandrillapp.com include:sendgrid.net include:emailsrvr.com ~all

Changes to DNS entries can take up to 24 hours to propagate worldwide.

2) Instructions for common domain providers

IONOS / 1&1
  1. Log in to your IONOS account.
  2. Go to Domains & SSL and click the gear icon next to your domain → DNS.
  3. Check for old MX records and delete them if necessary.
  4. Click Add record → MX and add the following values:
    • mx1.jimdo.com. (Priority 10)
    • mx2.jimdo.com. (Priority 20)
  5. Click Save.

IONOS help article

STRATO
  1. Log in to your STRATO account.
  2. Go to Domains → Domain Management → DNS Settings.
  3. Delete any old MX records if present.
  4. Add new MX records with the following values:
    • mx1.jimdo.com. (Priority 10)
    • mx2.jimdo.com. (Priority 20)
  5. Save your changes.

STRATO help article

United Domains
  1. Log in to your United Domains account.
  2. Click My Domains and select the desired domain.
  3. Go to DNS or DNS Settings.
  4. Add two MX records:
    • mx1.jimdo.com. (Priority 10)
    • mx2.jimdo.com. (Priority 20)
  5. Click Save.
GoDaddy
  1. Log in to your GoDaddy account.
  2. Go to My Products → select your domain → Manage DNS.
  3. Scroll down to the MX (Mail Exchanger) section.
  4. Click Add and enter the following values:
    • mx1.jimdo.com. (Priority 10)
    • mx2.jimdo.com. (Priority 20)
  5. Click Save.

GoDaddy help article

ALL-INKL.COM
  1. Log in to the KAS (Customer Administration System) of your ALL-INKL account.
  2. Go to Domain → DNS Settings.
  3. Click Add MX Record.
  4. Enter the following values:
    • mx1.jimdo.com. (Priority 10)
    • mx2.jimdo.com. (Priority 20)
  5. Click Save.

ALL-INKL help article

Host Europe
  1. Log in to your Host Europe account.
  2. Go to Domain Services → select your domain.
  3. Click Edit DNS or Manage DNS Zone.
  4. Add new MX records with the following values:
    • mx1.jimdo.com. (Priority 10)
    • mx2.jimdo.com. (Priority 20)
  5. Click Save.
Namecheap
  1. Log in to your Namecheap account.
  2. Go to Domain List → select your domain → Advanced DNS.
  3. Scroll down to Mail Settings and select Custom MX.
  4. Add the following values:
    • mx1.jimdo.com. (Priority 10)
    • mx2.jimdo.com. (Priority 20)
  5. Click Save Changes.

Namecheap help article

OVHcloud
  1. Log in to your OVHcloud account.
  2. Go to Domains → select your domain → DNS Zone.
  3. Click Add Record and choose MX.
  4. Add the following values:
    • mx1.jimdo.com. (Priority 10)
    • mx2.jimdo.com. (Priority 20)
  5. Click Confirm.

OVHcloud help article

Hetzner
  1. Log in to the Hetzner DNS Console.
  2. Open the DNS zone of your domain.
  3. Click Add Record and select MX.
  4. Add two new MX records:
    • mx1.jimdo.com. (Priority 10)
    • mx2.jimdo.com. (Priority 20)
  5. Click Save.

Hetzner help article

Cloudflare
  1. Log in to your Cloudflare account.
  2. Go to DNS → click Add Record.
  3. Select MX as the record type.
  4. Enter the following values:
    • mx1.jimdo.com. (Priority 10)
    • mx2.jimdo.com. (Priority 20)
  5. Click Save.

Cloudflare help article

3) Important notes

  • The user interfaces of domain providers may change at any time.
  • If you don’t have access to DNS management, please contact your domain provider’s support team.
  • Jimdo Support can help you connect your domain to Jimdo but cannot make changes with third-party providers.

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