When a new order is placed in your online store, we’ll tell you about it with a notification under the small bell icon in the upper right-hand side of your Jimdo Creator website. You’ll also receive an email from us. Let’s take a closer look at managing orders:
Managing incoming orders
First of all, take a look at every new order in detail. In the menu, go to Store > Orders and click on an order to open up the information about the order and payment. Here you also have more advanced options for the order. Mark an order as ‘paid’ as soon as you receive the money from the customer, and when the order’s been shipped, mark it as ‘sent’.
When you’ve marked an order as paid and sent, it’ll automatically be moved into the Order Archive. You can take a look at it anytime by going to the menu and clicking Store > Order Archive.
Activating the shipping confirmation
If you want to let your customer know when you’ve sent their order, you can activate an automatic email to be sent once the order is shipped. To do this, in the menu, go to Store > Settings > Settings and check the box in the section Notify Customers of Shipment. Now, whenever you mark an order as sent, the customer will automatically receive a notification.
Good to know: You can modify the text sent to customers to fit your needs. To do this, in the menu, choose Store > Settings > Emails and Text.
Adjusting stock numbers
To make sure customers can’t buy any sold out products, it’s important to keep the stock numbers up to date. With each new order, the stock number will automatically adjust.
In case that you also sell your products outside of your Jimdo store, or that you received a new delivery of products, you can manually adjust the stock numbers whenever you need to. To do this, in the menu, choose Store > Inventory and change the number in the column Inventory for each product.