Messages from your form are automatically forwarded to your email and can also be stored in your Form archive. This article explains how to view, download, and how long your messages are stored depending on your plan.
Viewing messages
If you have an active premium plan, you can access your incoming form messages directly on your Jimdo website. To do this, go to Settings > Form Archive in the menu and click on a message to open it.
If you use multiple forms across different pages, you can filter messages by page to find them more easily.
Note: The Form archive is only available with an active premium plan. If you cancel your plan and switch to the free Jimdo plan, you will no longer have access to your archived messages. They will be stored internally for 6 months and then permanently deleted. Deleted messages cannot be restored, even if you upgrade again later.
Downloading the archive
You can also save your messages locally by downloading the complete Form archive as a .csv file. To do this, click the download icon in the top right corner of the Form archive.
How long are messages stored?
As long as you have an active premium plan, your form messages remain stored in the archive.
If you cancel your premium plan and switch to the free Jimdo plan, the following applies:
- The Form archive is no longer accessible and you cannot view your stored messages.
- Your archived messages are retained internally for 6 months.
- After these 6 months, all messages are permanently deleted and cannot be restored, even after upgrading again.
Tip: Download your Form archive as a .csv file before canceling your plan to keep a local copy of your messages.