How do I add a CNAME entry?

If you already have an email account with your current domain provider that you want to keep, we recommend connecting it via **CNAME** entry. In short, this means that everything related to your email account will be managed directly at your domain provider—everything else, can be managed through Jimdo. 

Please keep in mind that:

• You need to set up the CNAME forwarding directly with your domain provider. Your Jimdo website is merely the target of this forwarding, and we can’t set it up for you.
• You will also need to create a 301 redirect for your domain so that your visitors can always reach your website.

Adding a CNAME entry

A CNAME redirect generally looks like this:

www.yourdomain.xx CNAME your Jimdo domain

Exchange ‘yourdomain.xx’ and ‘your Jimdo domain’ with the correct details. You can find your Jimdo domain by following these steps:

1. Log in to your Jimdo account and choose the desired website
2. Click Edit to enter your Jimdo Creator website’s edit mode
3. Go to Menu > Domains & Emails > Domains
4. Copy the domain called your Jimdo domain in the domain management screen

Here are a few examples:

www.my-example-site.com CNAME my-example-site.jimdo.com
www.yourdomain.com CNAME yourjimdodomain.jimdofree.com

Creating a 301-Redirect

To make sure visitors can still reach your website, even if they don’t type in www. before the domain, you’ll need to create a 301 redirect.

Here’s how it works (just exchange the placeholder for your details):

Origin: yourdomain.xx
Target address: www.yourdomain.xx

Note

After the redirect has been set up, it can take up to 24 hours for the changes to take effect. Please also make sure that you have associated the domain with your Jimdo Creator website.