Since 2017, all Jimdo websites use the secure and encrypted HTTPS format. This ensures a secure connection between your website and all browsers visiting your website. This protects not just you, but also your website visitors.
Check error messages
If you’re seeing an error message, check the following things:
- Empty the browser cache and make sure that you do so regularly.
- Always use the most recent version of your browser.
- If you’ve got an external domain connected to your Jimdo website, check if the domain is connected properly. Your domain needs to be connected using one of the following methods:
- Nameservers
- CNAME entry
When using Creator, check all your widgets and the Edit Head section of your website to make sure that you’re using HTTPS compatible code. If you find HTTP (without the letter S), add the S in the correct place and save the changes. If this doesn’t work, the code provider probably doesn’t have a valid HTTPS certificate.
Correct URLs for free Creator websites
Free Creator websites use a Jimdo subdomain. These website addresses must not include www at the beginning.
Correct examples are:
https://example.jimdofree.com/https://example.jimdoweb.com/
Incorrect examples are:
https://www.example.jimdofree.com/https://www.example.jimdoweb.com/
This happens because free Creator websites use a double subdomain. A subdomain is a part that comes before a main domain name. In example.jimdofree.com, example is your website name and jimdofree.com is the main domain.
Adding www would create an extra subdomain that does not exist. This can lead to HTTPS errors or the website not loading at all. Always use the URL without www for free Creator sites.