Here you'll find support for Creator websites. Need help with your Jimdo website? Go to Jimdo Help Center.

Help with setting up a nameserver redirect

This article explains how to set up a nameserver forwarding (DNS forwarding via NS) to your Jimdo website. This means you set the nameservers at your domain provider to ns13.jimdo.com and ns14.jimdo.com. You’ll also find specific instructions for the providers mentioned in the example.

Important notice: Old nameservers have been deactivated

The previous nameservers ns1.jimdo.com and ns2.jimdo.com were deactivated on January 7, 2026 and no longer work.

If your Jimdo site is currently not accessible, this is very likely because your domain is still pointing to the old nameservers. In this case, you must immediately switch to the new Jimdo nameservers.

What does this mean?

Your domain’s nameservers determine where requests for your website (and possibly emails) are sent. To make sure your domain works correctly again, the old nameservers must be replaced with the new ones. 

Please update your domain to the following nameservers:
ns13.jimdo.com
ns14.jimdo.com

Only after this change will your Jimdo site (and possibly your email services) be accessible again.

 

1) Basic principle of nameserver forwarding

When you change the nameservers (NS) of your domain, you hand over full control of all DNS records (A, MX, CNAME, etc.) to the target DNS server (e.g. Jimdo). This means: All requests to your domain will be resolved through these nameservers from now on.

For Jimdo, the target is typically:

Type Nameserver address
Primary NS ns13.jimdo.com
Secondary NS ns14.jimdo.com

 

Important: As soon as you point your domain’s nameservers to Jimdo, you will manage all DNS records (A, MX, TXT, CNAME, etc.) through Jimdo. Your previous provider will no longer have any control over the DNS settings.

Note: Nameserver changes usually take up to 24 hours (in some cases up to 48 hours) to take effect globally.

 

2) Provider Instructions (Setting Nameservers to Jimdo)

IONOS
  1. Log in to your IONOS account and go to Domains & SSL. (see IONOS Help)
  2. Select your domain and click on Nameserver or Use custom nameservers.
  3. Enter the following nameservers:
    • ns13.jimdo.com
    • ns14.jimdo.com
  4. Save your changes. Propagation can take up to 48 hours.
STRATO
  1. Log in to the STRATO customer area → Domains → Domain management.
  2. Click the gear icon next to your domain → Manage DNS / NS record.
  3. Enable the Custom nameservers option and enter:
    • ns13.jimdo.com
    • ns14.jimdo.com
  4. Save. Note: STRATO allows up to four nameservers.
  5. By changing the nameservers, you’ll manage DNS via Jimdo – STRATO DNS will be disabled.
united-domains
  1. Log in → Domain Center → Select domain.
  2. Go to DNS / Nameserver Settings.
  3. Enable “Custom nameservers” and enter:
    • ns13.jimdo.com
    • ns14.jimdo.com
  4. Save and wait for propagation.
netcup
  1. Log in to the CCP (Control Panel) and open the DNS zone / nameserver settings.
  2. If other nameservers are already set, delete or overwrite them.
  3. Enter:
    • ns13.jimdo.com
    • ns14.jimdo.com
  4. Save. Wait for propagation.
Hetzner (DNS Console)
  1. Go to DNS Console in your Hetzner account → select your domain zone.
  2. Edit settings / nameservers → enable custom nameservers.
  3. Enter Jimdo's nameservers: ns13.jimdo.com, ns14.jimdo.com.
  4. Save and wait for DNS propagation.
OVH
  1. In your OVH panel, go to Domains → your domain → DNS zone / nameservers.
  2. Enable the Custom nameservers option.
  3. Enter:
    • ns13.jimdo.com
    • ns14.jimdo.com
  4. Save. DNS changes take time.
Cloudflare
  1. Select your domain in Cloudflare.
  2. Go to DNS → Nameservers tab (at the top).
  3. Replace the existing nameservers with:
    • ns13.jimdo.com
    • ns14.jimdo.com
  4. Cloudflare usually shows you two new nameservers – replace them with the Jimdo values.
  5. Save/apply. Wait for propagation.
GoDaddy
  1. Log in → My Products → Domains → select your domain → Manage DNS.
  2. Scroll to Nameservers → click “Change”.
  3. Choose “Custom” and enter:
    • ns13.jimdo.com
    • ns14.jimdo.com
  4. Save. Note: GoDaddy often offers four NS fields – use the first two.
Namecheap
  1. Log in to your Namecheap dashboard → Domain List → select your domain → Manage.
  2. Go to Nameservers → choose “Custom DNS”.
  3. Enter:
    • ns13.jimdo.com
    • ns14.jimdo.com
  4. Save. Namecheap usually processes changes quickly.
Squarespace / Google Domains
  1. In your domain panel → open DNS / Nameservers settings.
  2. Enable Custom Nameservers.
  3. Enter:
    • ns13.jimdo.com
    • ns14.jimdo.com
  4. Save and wait.
ALL-INKL
  1. Log in to the KAS → go to Domain → open Nameserver / DNS.
  2. Choose “Custom nameservers” and enter:
    • ns13.jimdo.com
    • ns14.jimdo.com
  3. Save. Consider DNS propagation time.
Host Europe
  1. Log in to KIS → go to Domain Services / Domain forwarding / DNS.
  2. In the nameserver settings, enable Custom Nameservers.
  3. Enter:
    • ns13.jimdo.com
    • ns14.jimdo.com
  4. Save / apply. Wait for DNS propagation.

 

3) Check & Troubleshooting

  • Propagation / Cache: Wait up to 24 hours (sometimes 48 h), and clear your browser cache before running tests.
  • Domain not reachable?
    If your domain isn’t reachable, check whether the nameservers are set correctly and already propagated on the internet.

    On Windows, instead of using the terminal command dig NS yourDomain.com, you can visit https://digwebinterface.com/.

    Here’s how:
    • Enter your domain (e.g. yourDomain.com) in the Hostname field.
    • Select NS (Name Server) under Type.
    • Click Dig.

    If ns13.jimdo.com and ns14.jimdo.com appear, everything is set up correctly. Otherwise, the change may still be propagating or incorrect nameservers were added.
  • No more emails? If you want to keep receiving emails through your current email provider, we recommend using a CNAME connection instead of nameserver forwarding. This way, your existing email settings remain active.
  • Provider panel errors? Some providers block nameserver changes if MX, A, or other records are active. Check their documentation or contact their support team.
  • SSL / HTTPS: Jimdo will automatically secure your domain with HTTPS once the connection is active, but temporary issues may occur until the nameservers are fully propagated.

 

Important Note

The paths, labels, and steps provided in this article are based on publicly available help documents from the respective providers. Changes by providers are possible. We do not guarantee accuracy or completeness.

  • If there are discrepancies, please refer to your domain provider’s current help center.
  • If you're unsure, contact your provider's support or reach out to us for help.
  • We’re happy to assist you with setup and troubleshooting.

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