If you are not receiving system emails such as password reset, verification, or other account related emails, the issue is usually caused by spam filters, an incorrect email address, or mailbox settings. This guide helps you check the most common causes and shows what to do if the email still does not arrive.
Check your spam and other folders
Sometimes system emails are filtered incorrectly by your email provider.
Check the following folders in your mailbox:
- Spam or junk
- Promotions or advertising
- Updates or notifications
Also search your inbox for Jimdo to make sure the email was not sorted automatically.
Add Jimdo to your whitelist
Your email provider may block or filter automated messages.
To improve delivery:
- Add no-reply@jimdo.de to your contacts
- Add it to your whitelist or safe sender list
If your email provider supports it, you can also allow the following IP addresses:
198.2.133.131198.2.133.132
After updating your whitelist, request the email again.
This helps ensure that future emails from Jimdo are delivered correctly.
Check your Jimdo webmail spam settings
If you use an email address created via your Jimdo domain, you can adjust your spam settings directly.
Follow these steps:
- Log in at webmail.jimdo.com
- Click the three horizontal lines in the top right corner
- Open Settings
- Select Spam settings
- Go to the tab Safelist
- Add the following IP addresses under IP addresses in safelist:
198.2.133.131198.2.133.132
After saving these settings, request the email again.
These are Jimdo’s main outgoing mail servers and help ensure correct delivery.
Make sure your registered email address is correct
Emails are sent to the address linked to your Jimdo account.
Ask yourself:
- Did you enter the correct email address
- Do you have multiple email addresses and might have used a different one when signing up
If you are unsure, try requesting the email with other email addresses you may have used.
Check if your email address is still active
If your email account has been deactivated or deleted, you will not receive emails.
This can happen if:
- The mailbox was not used for a long time
- The provider closed the account
- It was a work or school email address you no longer have access to
If you no longer have access to your email address
If the original email address is no longer accessible, you cannot complete the process yourself.
In this case, contact Jimdo Support. Be prepared to provide proof that you are the account owner, such as:
- Your website URL
- Billing information or invoices
- Any other details linked to your account
Contact support if the email still does not arrive
If you have checked all steps and still do not receive the email, contact Jimdo Support.
Please provide as much detail as possible:
- The email address you used
- The time you requested the email
- What you have already tried
This helps the support team resolve your issue faster.