This article is for JimdoMail, our new webmail at inbox.jimdo.com. If you still log in at webmail.jimdo.com, your mailbox hasn't been upgraded yet and this article doesn't apply to you.
Forgot the password for your JimdoMail mailbox? You can set a new password yourself in your Jimdo account. If your mailbox is managed by someone else, for example an agency, a web designer or your employer, ask them to set a new password for you.
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Your JimdoMail password is managed in your Jimdo account
There's no password reset by email for your mailbox. Instead, you set a new password yourself in your Jimdo account. It only takes a minute and works even if you can't access your inbox.
Reset your password
- Log in to your Jimdo account and choose the website your email address belongs to.
- In the menu on the left, click JimdoMail.
- Click Change password next to the email account you can't access.
- Enter your new password and confirm it.
- Click Save.
- Go to inbox.jimdo.com and log in with your full email address and your new password.
Your new password needs to:
- be at least 8 characters long
- have at least one lowercase and one capital letter
- include at least one number and one special character
- not include the name or domain of your email address
- not have three numbers in a row
- not include any of the following symbols: %, §, ä, ö, ü, Ä, Ö, Ü, ß
Forgot your Jimdo account password too? Click Forgot password? on the Jimdo login page. You can use any verified email address on your account, including a secondary email address you added to your profile.
Want to change your password?
You can change your JimdoMail password at any time, even if you still know your current one. This is useful, for example, if you shared your password with an employee or an agency. Follow the same steps as described under Reset your password above.
Your mailbox is managed by someone else
If your mailbox was set up by an agency, a web designer or your employer, its password is managed in their Jimdo account. Ask the account owner to set a new password for your mailbox as described above and to share it with you securely.
Still can't log in?
- Make sure you're logging in at inbox.jimdo.com with your full email address.
- Wait a minute after changing your password before you try again.
- If you still can't log in, contact our Support team.