You have stored payment information for the next payment but don’t want to use that payment method anymore? Which of our products do you use?
Dolphin
Simply get in touch with our support team and tell them which website your inquiry is about. We’ll take care of everything else and get back to you as soon as we can.
Creator
Permanently stored payment information (credit card or direct debit) can be removed at any point in time. A new payment method can be added after the next invoice has been issued.
Deleting stored payment information
Follow these steps to delete stored payment information:
- Log in to your Jimdo account and choose the desired website
- Click Edit to enter your Jimdo Creator website’s edit mode
- In the menu, click on Subscription at the bottom
- Go to the section Remove Payment Method
- Click on the button Remove payment method
Adding a new payment method
It’s not possible to add a new payment method directly simultaneously. No need to be worried though: You can store your new payment method when paying your upcoming invoice.